The User-Product Life Cycle (U-PLC) is a powerful tool for the User Document writer Use the U-PLC to generate the high-level topics for your User Document

OVERVIEW In your User Documentation, you direct your Reader to perform tasks with your product If you don't tell your Reader what to expect when performing those tasks, you will have a baffled Reader, resulting in dissatisfaction and expensive calls to technical support

OVERVIEW You're a non-writer who has just been assigned to write the User Documentation for your company's new product Your overwhelming emotion is fear, perhaps with some anger

OVERVIEW Many organizations produce in-house tools or modify commercially-available tools for their own use These tools should get documented so they are of use to others in the organization